Privacy Policy
DME MedEquip Inc. o/a Living Well Home Medical Equipment (“Living Well HME”)
Effective Date: January 1st, 2026
DME MedEquip Inc. o/a Living Well Home Medical Equipment (“Living Well HME,” “we,” “our,” or “us”) is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website (LivingWellHME.ca), services, and communications.
Information We Collect
We collect only the information necessary to provide our services.
Personal Information
- Name
- Phone number
- Email address
- Mailing address
- Information submitted through website forms
- Information provided during phone calls or service interactions
Non-Personal Information
- Device and browser information
- Website usage data (via cookies/analytics tools)
Purposes for Collection
We collect, use, and disclose personal information for the following purposes:
- Responding to inquiries and providing customer support
- Processing product, rental, or service requests
- Providing quotes, product recommendations, and service updates
- Coordinating delivery, installation, or servicing
- Improving our website and services
- Complying with legal and regulatory requirements
We limit collection to what is necessary for these purposes.
Consent
We obtain meaningful consent before collecting, using, or disclosing personal information, except where permitted or required by law.
Consent may be expressed or implied, depending on the circumstances, including when you:
- Submit a website form
- Contact us by phone or email
- Opt into SMS/text messaging
- Request services or product information
You may withdraw your consent at any time, subject to legal or contractual restrictions.
Text Messaging (SMS) Policy
DME MedEquip Inc. o/a Living Well HME sends text message updates and responses to retail customers regarding pricing, services, and products offered at LivingWellHME.ca.
We use your mobile information solely to communicate with you and may share it with service providers (e.g., messaging platforms, telecommunications providers) to facilitate message delivery.
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes
- SMS opt-in data and consent will not be shared
Opt-In & Opt-Out
- Message and data rates may apply
- Message frequency varies
You may:
- Text “STOP” to unsubscribe
- Text “HELP” for assistance
Limiting Use, Disclosure, and Retention
We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law.
We may disclose information:
- To service providers assisting in operations (e.g., delivery coordination, communication platforms)
- To comply with legal, regulatory, or governmental requests
- To protect our legal rights or prevent fraud
We retain personal information only as long as necessary to fulfill its purpose and meet legal obligations.
We do not store payment or financial information.
Accuracy
We make reasonable efforts to ensure that personal information is accurate, complete, and up to date as required for its intended use.
You may request corrections at any time.
Safeguards
We protect personal information using appropriate administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or misuse.
Openness & Transparency
We make information about our privacy practices readily available and understandable through this Privacy Policy.
Individual Access
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Withdraw consent for communications
Requests will be responded to within a reasonable timeframe, in accordance with applicable law.
Website Forms & Phone Communications
Website Forms
Information submitted through forms is used solely to respond to your inquiry or request and may be retained for customer service purposes.
Phone Calls
When you contact us by phone:
- Relevant information may be collected to assist you
- Information may be documented for service coordination and quality assurance
Cookies & Analytics
Our website may use cookies and analytics tools to:
- Improve website functionality
- Analyze usage trends
- Enhance user experience
You may disable cookies through your browser settings.
Challenging Compliance
If you have concerns about our privacy practices, you may contact us. If unresolved, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
Contact Information
Living Well Home Medical Equipment
📞 Phone: 705-740-2650
🌐 Website: LivingWellHME.ca