Frequently Asked Questions

Absolutely!  Living Well HME offers delivery, education and professional setup services for all equipment we rent or sell.  Our team ensures that your equipment is correctly installed and provides guidance on how to use it safely.

Yes, we provide personalized training to help clients and caregivers understand how to operate and maintain equipment safely and efficiently. Our trained professionals make sure you feel comfortable and confident using your new equipment.

There are many items available at all our locations to make sure your mom’s home is as safe as possible. Some of these items include bathroom safety, such as grab bars, bath chairs, raised toilet seats etc. Also included are lift chairs and stair lifts, to name a few. Please contact our product consultants to discuss all options that are available.

Yes, we can repair most products purchased from other stores or online however some exceptions may apply for discontinued or foreign made items. Contact us for more information.

You may want to rent a 2-wheeled walker or transport chair to help them get around.

Compression stockings are available in a variety of materials, lengths, and compression strengths. 8-15 mmHg are your basic diabetic sock; 15-20 are also available over the counter and 20-30 mmHg and above are prescription grade and a special order. This grade of compression requires a prescription from a doctor stating the strength and length (e.g. calf or thigh). You will need to be measured by one of our certified compression stocking fitters.

We rent a variety of equipment for your post-surgical needs. You may also choose to purchase the equipment. If you decide to purchase the equipment after one moth of your rental the cost will be deducted from the purchase price.

We have service technicians that will come out and assess your home and make recommendations, such as ramps, and lifts (there are many different options for lifts).

If you have insurance coverage it is a good idea to check with them to see how often they will replace them. Most insurance companies will replace your mask every 6 months, but you should replace the mask at least once a year. All other supplies such as water chamber and hose are usually covered by insurance companies once a year.

CPAP filters should be changed one a month. Dream Station machines have a secondary filter as well and this filter should be changed every 6 months.

If your mask was purchased from Living Well it comes with a 30-day guarantee. Just call to book and appointment with one of our CPAP Specialist and they will help you find a mask that works for you.